Privacy Policy

1. Introduction

Veridiian Conss ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage our consulting services.

We operate in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand and international best practices for data protection. By using our services or providing us with personal information, you acknowledge that you have read and understood this policy.

For questions or concerns about our privacy practices, please contact us at [email protected].

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Complete contact forms on our website
• Request information about our services
• Engage us for consulting services
• Subscribe to communications or updates
• Communicate with us via email or phone

This information may include your name, email address, phone number, organization name, job title, and any other information you choose to provide in your messages to us.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and general geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device information and screen resolution

This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Responding to your inquiries and providing information about our services
• Delivering consulting services you have engaged us to provide
• Communicating with you about projects and engagements
• Managing our client relationships

Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Conducting research and developing new offerings
• Maintaining security and preventing fraud

Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and preventing harm
• Enforcing our terms and conditions

We process your personal data based on the following legal grounds: your consent, contractual necessity, legitimate business interests, and legal obligations.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, and IT services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Professional Advisors

We may share information with lawyers, accountants, and other professional advisors when necessary for business purposes, subject to confidentiality obligations.

Legal Requirements

We may disclose information when required by law or in response to valid legal process, such as court orders, subpoenas, or government requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data on protected servers
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breaches that may affect your rights.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or for legitimate business purposes.

Typical retention periods include:

• Contact form submissions: 2 years from last contact
• Client engagement data: 7 years after engagement conclusion (for accounting and legal compliance)
• Website analytics data: 26 months
• Marketing communications data: Until you unsubscribe

When we no longer need your information, we securely delete or anonymize it.

7. Your Privacy Rights

Under Thai data protection law, you have the following rights regarding your personal information:

Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes collected.

Right to Data Portability

You may request your personal data in a structured, commonly used format and have it transmitted to another data controller.

Right to Object

You may object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information is primarily stored and processed in Thailand. If we transfer data outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand or other relevant supervisory authority in your jurisdiction.